bck444 Privacy Policy

This Privacy Policy ("Policy") governs the collection, processing, storage, and protection of personal data by bck444 ("bck444", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at bck444.app. This Policy applies to all users of the bck444 platform ("User", "you", "your"), including registered account holders, visitors browsing the platform without an account, and any individual whose personal data bck444 processes in connection with its services.

By registering an account on bck444 or by continuing to access and use the bck444 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the bck444 platform.

bck444 takes its data protection obligations seriously. We collect only the personal data that is necessary to deliver our services, fulfil our legal obligations, and provide a safe, secure, and personalised experience to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We do not sell personal data to third parties, and we do not use your data for any purpose incompatible with the purposes disclosed in this Policy.

bck444 collects personal data in the categories set out below. The specific data collected depends on the nature of your interaction with the platform — some data is provided directly by you during registration or account use, while other data is collected automatically through your use of the platform.

bck444 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, unless specifically required by law or requested as part of a responsible gaming support process (for example, self-exclusion documentation).

bck444 collects personal data through the following channels:

• Direct submission: Information you provide when registering an account , updating your profile, making a deposit or withdrawal request, contacting our support team, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you access or interact with the bck444 platform.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other payment partners when you initiate a deposit or withdrawal.
• Identity verification providers: Data returned by third-party identity verification services when you submit documents for account verification.
• Fraud prevention services: Risk and fraud signals shared by specialist anti-fraud providers to help protect all bck444 users from fraudulent activity.
• Game providers: Session and outcome data passed from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi in connection with game rounds played on bck444.

bck444 uses your personal data only for the purposes set out below. We do not use your data in ways that are incompatible with these stated purposes without first obtaining your explicit consent.

• Account management: To create, maintain, and administer your bck444 account, including processing registrations, managing your account balance, and handling account closure requests.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods; to record betting and gaming activity; and to calculate and pay out winnings.
• Identity verification and compliance: To verify your age (18+ requirement), confirm your identity, satisfy our anti-money-laundering (AML) obligations, and comply with applicable legal and regulatory requirements.
• Customer support: To respond to your enquiries, resolve disputes, handle complaints, and provide technical assistance through our 24/7 support channels.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour, to action self-exclusion and deposit limit requests, and to administer cooling-off periods.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, collusion, and other prohibited activities on the platform.
• Platform improvement: To analyse usage patterns, identify technical issues, optimise the platform's performance, and develop new features that improve the user experience.
• Marketing communications: To send promotional offers, bonus notifications, and event announcements to users who have opted in to receive marketing communications. You may withdraw this consent at any time by contacting [email protected].
• Legal obligations: To comply with any court order, regulatory request, law enforcement enquiry, or other legal obligation that requires disclosure or retention of personal data.

bck444 processes personal data on the following legal grounds, depending on the nature and purpose of each processing activity:

• Contractual necessity: Processing that is necessary to perform the bck444 user agreement — including account creation, transaction processing, and game delivery — is carried out on the basis that it is required to fulfil our contractual obligations to you.
• Legal obligation: Processing required to comply with applicable laws — including age verification, identity checks, AML reporting, and data retention obligations — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of bck444's legitimate interests, provided those interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications is carried out only where you have given explicit, informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

bck444 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared only in the circumstances described below, and only to the extent necessary for the specified purpose:

• Payment processors: Transaction data shared with bKash, Nagad, Rocket, Upay, and banking partners strictly as necessary to process your deposits and withdrawals.
• Identity verification providers: Identity document data shared with specialist third-party verification services to fulfil age and identity checks required by our compliance obligations.
• Game providers: Session identifiers and bet data shared with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver game sessions and resolve disputes.
• Fraud and AML services: Risk signals and transaction patterns shared with specialist anti-fraud and AML compliance providers to protect the platform and its users.
• Customer support tools: Communication data processed by our support platform providers to deliver our live chat and email support services.
• Legal and regulatory authorities: Personal data disclosed to law enforcement agencies, regulatory bodies, or courts where required by law, court order, or legitimate legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bck444's business, personal data may be transferred to the acquiring entity, subject to that entity adopting privacy standards equivalent to this Policy.

All third-party service providers that process personal data on bck444's behalf are subject to data processing agreements that require them to maintain appropriate technical and organisational security measures and to process data solely in accordance with bck444's instructions.

bck444 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law, whichever is longer. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

bck444 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and support security functions. A cookie is a small text file placed on your device when you visit the bck444 platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential to the operation of the bck444 platform, including session authentication, load balancing, and security token validation. These cookies cannot be disabled without preventing core platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, device type, and previously entered account details to make your session more convenient.
• Analytics cookies: Used to collect aggregated, anonymised information about how users interact with bck444 — including pages visited, session duration, and navigation paths — to help us improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and account abuse by identifying unusual session patterns or device fingerprints.

bck444 does not use third-party advertising cookies or behavioural targeting cookies that track your activity across other websites. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will impair your ability to use the bck444 platform.

bck444 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the bck444 platform is protected by industry-standard SSL/TLS encryption, preventing interception by third parties.
• Password hashing: Account passwords are never stored in plain text. All passwords are stored as salted cryptographic hashes using a secure hashing algorithm.
• Access controls: Access to personal data within bck444's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and periodically audited.
• Payment data isolation: bKash and Nagad mobile numbers and transaction references are stored in isolated, access-controlled systems separate from general account data.
• Intrusion detection: bck444's infrastructure is monitored 24/7 for suspicious access patterns, anomalous traffic, and potential security incidents.
• Regular security reviews: bck444 conducts periodic security assessments of its platform infrastructure, third-party integrations, and internal data handling procedures.

As a bck444 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". bck444 will respond to all valid requests within a reasonable timeframe.

Please note that certain rights are subject to limitations where bck444 is required to retain data by law — for example, financial transaction records subject to AML retention requirements cannot be deleted on request. bck444 will always explain the reason if a data rights request cannot be fulfilled in full.

bck444 is an adult platform strictly restricted to individuals aged 18 years and above. We do not knowingly collect personal data from any individual under the age of 18. If bck444 discovers or has reasonable grounds to believe that an account has been registered by a minor, we will immediately suspend the account, forfeit associated balances in accordance with our Terms & Conditions, and delete all personal data associated with the account to the extent permitted by law.

If you are a parent or guardian and believe that your child has registered an account on bck444, please contact us immediately at [email protected]. We will investigate and take appropriate action as a matter of priority. bck444 supports all reasonable efforts to keep gambling platforms inaccessible to minors.

The bck444 platform integrates with a number of third-party services — including game providers, payment processors, and analytics tools — whose own privacy policies govern the handling of personal data within their respective systems. bck444 is not responsible for the privacy practices of these third parties beyond the data processing agreements we maintain with them.

bck444 does not include links to unaffiliated external websites on its platform. All content and links within bck444 direct users to internal platform pages or approved partner services covered by appropriate data sharing agreements. If you encounter a link on bck444 that you believe directs to an unauthorised external site, please report it to our support team immediately.

bck444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify registered users via email and/or by displaying a prominent notice on the platform. The "Last updated" date at the top of this document will be revised accordingly.

Your continued use of bck444 following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to stay informed of how bck444 handles your personal data. If you have any concerns about a proposed change to this Policy, please contact our support team before the change takes effect.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how bck444 handles your personal data, please contact our dedicated privacy team using the details below. All privacy-related enquiries are handled with strict confidentiality.

For general account support, responsible gaming assistance, or payment enquiries, our full support team is available 24/7 at the same email address. bck444 is committed to resolving all data-related concerns promptly and transparently.